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Delivery

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DELIVERY

TheHallyu uses EMS or other advanced couriers (DHL, UPS, FedEx) according to the condition of destinations to provide door-to-door service. It may take 4~15 working days to receive the items and most of time the items are traceable. Questions on delivery? You know what our handsome customer service team is for. ^^

SHIPPING PRICE

* More than $150 order: free
* Less than $150 order: $18 (USD may vary according to fluctuation of exchange rate)

CUSTOMS CLEARANCE

The customer will be responsible for any customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary by countries and TheHallyu cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

OUT OF STOCK

In case, the ordered items are out of stock, we will refund the out of stock amount back to you (partial or full refund) after notification. Credit card refund may take a couple of weeks depending on the credit card company.

What happens after order in TheHallyu
1
Delivery from Vendors
It takes 2~7 days for the vendors to deliver the item to TheHallyu warehouse. If the lead time exceeds more than 7 days, TheHallyu cancel the order fully or partially to give customers better experience with faster delivery. However, we hope you understand that preparation lead time will take longer during Korean holiday seasons like New Year’s day, Lunar New Year’s day, Summer Vacation Season, Thanks Giving day (Chusoek), and Year-ending Season.
2
Inspection and Preparation for Shipping
When the items come to TheHallyu warehouse, our team inspect the items and get them ready for overseas shipping right away.
3
Delivery from TheHallyu
TheHallyu partners with reliable delivery companies. Overseas delivery takes 3~10 days depending on the destination.
4
Problem Solving
TheHallyu does the best to make sure customers feel happy with us. With any reasons, should there be any refund/return/cancellation issues, feel free to contact our customer service (service@thehallyu.com).
1
Refund/Return
Issues with quality, defects, or wrong delivery?
Contact our handsome customer service.
We will take care of your issues.
2
Cancellation
Before delivery from vendors: cancellation without any fee
Before delivery from TheHallyu: domestic delivery fee + warehouse handling fee
After receiving the ordered items: round trip international delivery cost